We offer refunds on orders that we have incorrectly produced. During the ordering process online, you will be shown a proof on the screen. Please make sure you have correctly chosen the customization options. If you are unsure, please contact our sales team and/or ask for a pre-production proof in the notes section of the ordering process or over phone/email. If you specifically ask for a proof, we will not begin production on your order until we have received a confirmation email from you. Note, on rush orders, confirmations should be returned promptly to ensure on-time delivery. However, if the wristbands are made per your order details, we cannot offer a refund as these items are customized.
Our glow-in-the-dark wristbands will emit a greenish glow when in dark rooms or environment. These wristbands are offered in white, green, pink, red, and blue. Note that the actual color of these wristbands will be a lighter/translucent version of the color stated. This is so the photo-reactive silicone can absorb the light. For example, if you order red glow-in-the-dark wristbands, the actual color in a well-lit environment or in daylight will be a light red to a pinkish color.
EZ custom wristbands manufactures wristbands that are 100% silicone. They do not contain any latex, or lead and are held to the highest quality standards.
Yes, you can split your order into different wristband sizes, but you must order at least 100 of each size. For example, if you order 200 wristbands, you can split your order into 100 youth and 100 adult, but you cannot split your order into 50 youth and 150 adult. Please specify how you would like your order split between sizes in the special instructions box while customizing your wristbands.
Additionally, there is a mold fee for splitting one order between sizes. For example, if you order 500 adult wristbands, however, you want 400 adult and 100 youth bands, you can pay an additional fee as opposed to placing 2 seperate orders for each quantity and size.
Yes, there is an additional charge for having a message on the back of the wristband. The front message is limited to 25 characters and the back message is also limited to 25 characters.
There are two sizes available youth and adult. Youth wristbands are 7.0 inches in circumference and adult sizes are 8.0 inches in circumference.
There are popular colors offered on the EZ Custom Wristband order page along with over 1000 custom PMS colors to choose from.
Sales tax of 8.25% is added to all orders placed within Texas. There is no sales tax charged to orders made outside of Texas.
We accept all major credit cards.
You may also mail in a check or money order.
We accept purchase order from schools with some minor restrictions. Please contact us before placing an order using a purchase order.
Please call or e-mail us if you have any questions.
Tracking numbers are provided via email and can be tracked on the DHL or UPS website using their tracking tool.